top of page

PRIVACY POLICY

Privacy Policy

Effective Date: 26 June 2025
Website: www.phmplant.com

PHM Plant Services ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our services.

1. Who We Are

PHM Plant Services is a supplier of engineering consumables, PPE, power tools, and janitorial products based in Gloucestershire, UK.
If you have any questions about this policy or your personal data, contact:

Data Protection Officer
PHM Plant Services
Email: sales@phmplant.com
Phone: 01453 763532
Address:

117 Bath Road

Lightpill Trading Estate

Stroud

Gloucestershire

GL5 3JW

2. Information We Collect

We may collect and process the following personal data:

a. Information You Provide

  • Name

  • Email address

  • Phone number

  • Company name

  • Delivery/billing address

  • Payment details (processed securely via third-party providers)

b. Information Collected Automatically

  • IP address

  • Browser type/version

  • Device type

  • Pages visited and time spent

  • Cookies (see Cookie Policy below)

3. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders

  • Respond to enquiries

  • Provide customer support

  • Improve website functionality and services

  • Send order updates, invoices, and transactional messages

  • With consent: send marketing emails or newsletters

4. Lawful Basis for Processing

We rely on the following legal grounds:

  • Contractual necessity – to fulfill orders and provide services

  • Legitimate interests – for website security, analytics, and business improvement

  • Consent – for marketing communications (you may withdraw at any time)

  • Legal obligation – to comply with UK laws (e.g., tax, record-keeping)

5. Sharing Your Data

We do not sell your data. We may share it with:

  • Delivery and courier services (e.g., Royal Mail, DPD)

  • Payment processors (e.g., Stripe, PayPal)

  • IT and cloud service providers (e.g., website host, email marketing platform)

  • Legal or regulatory authorities when required

6. Data Storage & Security

We store your data securely on UK- or EU-based servers and use SSL encryption.
We keep your data:

  • For as long as necessary to fulfil our contract with you

  • Up to 7 years for financial/accounting compliance

  • Until you unsubscribe or request deletion for marketing data

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access your data

  • Request correction or deletion

  • Object to processing or request restriction

  • Withdraw consent (where applicable)

  • Lodge a complaint with the ICO (Information Commissioner's Office)

8. Cookies

We use cookies to:

  • Improve your browsing experience

  • Track website performance via Google Analytics

  • Manage login sessions and shopping carts

You can manage cookies via your browser settings. See our [Cookie Policy] for more details.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.

Contact Us

If you have questions or wish to exercise your rights, contact:
Email: sales@phmplant.com
Phone: 01453 763532
Postal Address: 

117 Bath Road

Lightpill Trading Estate

Stroud

Gloucestershire

GL5 3JW

bottom of page