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TERMS & CONDITIONS

Terms and Conditions

Effective Date: 26 June 2025
Website: www.phmplant.com

These Terms and Conditions ("Terms") govern your use of the website operated by PHM Plant Services ("PHM", "we", "us", or "our") and the purchase of goods through our online store. By using this site or placing an order, you agree to be bound by these Terms.

1. Company Information

PHM Plant Services
Registered in the United Kingdom
Email: sales@phmplant.com
Phone: 01453 763532
Address: 

117 Bath Road,

Stroud,

Gloucestershire.

GL5 3JW

2. Use of This Website

By accessing and using this website, you confirm that:

  • You are at least 18 years of age or have permission from a parent or guardian

  • You will use this website lawfully and for legitimate purposes only

  • You accept these Terms in full; if you do not agree, do not use the site

We reserve the right to update or change these Terms at any time without notice. Please check this page regularly.

3. Products and Availability

All products listed on our website are subject to availability. We reserve the right to:

  • Change product specifications, images, or prices without notice

  • Refuse or cancel orders where goods are no longer available or have been mispriced

If we cannot fulfil part or all of your order, we will notify you and offer an alternative or a full refund.

4. Pricing and Payment

All prices are listed in GBP (£) and exclude VAT unless otherwise stated.
We accept secure online payment via:

  • Credit/Debit cards (Visa, MasterCard, etc.)

  • PayPal

  • Trade accounts (where agreed)

Payment must be received before goods are dispatched unless otherwise agreed in writing.

5. Delivery

We aim to dispatch in-stock items within 1–3 working days. Delivery times are estimates and not guaranteed.

Shipping charges will be displayed at checkout.
PHM Plant Services is not liable for delays caused by courier services or events beyond our control.

6. Returns and Refunds

You may return unused items in their original packaging and in a resellable condition within 14 days of delivery for a refund or exchange (subject to our Returns Policy).
Customised or special-order items are non-refundable unless faulty.
To initiate a return, contact us at sales@phmplant.com

7. Warranties and Liability

All goods are warranted against manufacturing defects in line with the manufacturer's terms.
We are not liable for:

  • Improper use of supplied products

  • Losses arising from delays or website downtime

  • Any indirect or consequential loss or damage

Nothing in these Terms limits your statutory rights under UK consumer law.

8. Privacy and Cookie Policies

Your personal data is handled in accordance with our:

  • Privacy Policy

  • Cookie Policy

Please review these documents to understand how we collect and process your data.

9. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be resolved exclusively by the courts of England and Wales.

10. Contact Us

If you have any questions about these Terms or need assistance, please contact:

PHM Plant Services
Email: sales@phmplant.com
Phone: 01453 763532
Address: 

117 Bath Road,

Stroud,

Gloucestershire.

GL5 3JW

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